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Our Policies and Other Information
The information contained below applies for the purchase of products only,
for our terms concerning the purchase of baby or breeder birds, please see
our
Terms of Sale.
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Click on a category below to jump to more information:
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Privacy Policy
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Your privacy is very important to us.
Minnich's Birds 'n More only collects customer information in an
effort to facilitate and improve our customer's shopping
experience. We do not share, trade or sell your information
to anyone! We only ask for the information we need to
provide the service you have requested. If you have any
questions regarding our Privacy Statement, please e-mail us at
minnichsbirds@comcast.net
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Placing Orders
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When you place an order at Minnichsbirds.com you provide
your name, company name (if applicable), mailing address, telephone
number, e-mail address, credit card number and expiration
date. You may also provide alternative shipping information if
you will not be available to receive the shipment at your home
address or to send your order as a gift. This information is
collected for: (a) Personal identification; (b) to allow us to
ship orders to; (c) to allow us to contact you regarding your order
status.
When you place an order with us, we use a secure server.
Our secure server software encrypts all personal information,
ensuring that your information stays private and protected.
This means no one on the internet can see your confidential
information. Your credit card will not be charged until
shipment, except in cases of special orders, see below.
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Special Orders
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Certain items on our site are listed as special
orders. If the item you ordered is a special order, upon the
order being placed with the manufacturer, you credit card will be
charged a 50% non-refundable deposit. The reason for this is
that the item is being custom made to your specification. Once the order is placed with the manufacturer,
we are unable to cancel it and therefore, must take delivery, even
if you cancel the order with us.
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Links to Other Sites
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Minnichsbirds.com does offer links to other sites on our
Links page. Please note that when you enter these other sites
(using the links on our site) you are entering a site for which we
have no responsibility. We cannot guarantee the same level of
confidence and recommend that you read the privacy policy of these
sites as they may have a privacy policy that differs from ours.
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Return Policy
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ALL SALES ARE FINAL, NO
EXCHANGES OR RETURNS, NO EXCEPTIONS.
This is done to prevent disease transmission to our feathered friends.
However, if you find that the item you ordered is defective in any way and
contact us via telephone or e-mail within fourteen (14) days from the shipping date listed on your
invoice we will replace the item for you at no charge. Please insure your return, and include a copy of your
invoice and ship
the item (s) to us at: Minnich's Birds 'n More, 431 Hill Drive,
Hamburg, PA 19526. Shipping charges are not refundable. Merchandise must be
unused and
unaltered.
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Shipping and Handling
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We ship most orders using UPS Ground service. When you
place an order, our server automatically connects to the UPS site to
calculate appropriate shipping charges based on your shipping choice
(Ground, Next-day Air, 2nd Day Air, or 3 Day Select), your address and the
merchandise which you are purchasing. You may choose from UPS
Ground, which will generally reach you within 2-10 business days; UPS
Next-day Air, you will receive your order within one business day; UPS 2nd
Day Air, you will receive your order within 2 business days; or UPS 3 Day
Select, you will receive your order within 3 business days.
Occasionally, due to shipping delays around the holidays we may ship your
order using United States Postal Service Priority Mail. If this
service is used you will only be charged the actual shipping costs, and
they will never be more than the price quoted to you for shipping when you
placed your order.
“Standard Delivery Information” via common carrier -
Large cages are shipped this way, please read:
This product ships to the 48 contiguous states only unless other
arrangements are made. Estimated delivery time is within 2 to 10 business
days depending on where you are located.
“Standard Delivery” provides delivery made to the front threshold of the
home. It is not the driver's responsibility to bring freight into house,
garage, etc. Drivers do not assist with unpacking, set-up or clean up.
Carrier will call to schedule a delivery appointment. Appointments are
available during normal business hours and span a 6-hour period. Please
include a daytime phone number in the shipping information at the time of
check out. Extraordinary delivery requirements may create additional
delivery charges.
Signature is required for delivery, but before accepting and/or signing
for your delivery, please inspect your order thoroughly. If the driver
allows, please open and inspect the contents of the boxes for damage. If the
cage is damaged and unacceptable to you, please refuse the delivery. If the
packaging appears to be damaged in any way, please note the damage on the
freight bill or refuse the delivery as damaged. If you do not inspect for
damage, and you sign for the delivery, you will be responsible for the
return shipping back to our warehouses.
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Sales Tax Policy
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We are required to collect sales tax on orders in which your
mailing address is within Pennsylvania or to Pennsylvania addresses,
regardless of where the purchase originates from. At this time,
orders shipped to non-Pennsylvania addresses will not incur sales taxes.
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Accepted Methods of Payment
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We accept Visa, MasterCard, Discover, American Express,
and Pay Pal. Your credit card will be charged when your order is
shipped. Unfortunately, we cannot accept personal checks, cash, or
money orders on-line. If you would like to pay for your order using a
personal check or money order, please call us at 610-562-5678 to place
your order. We will give you your total and will ship your order
when your check or money order is received.
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Shipment Tracking
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Most orders are shipped using UPS Ground, occasionally we may ship
your order using USPS Priority Mail. Either of these services can be
tracked on-line. Your tracking number will be e-mailed to you when
your order ships. At anytime you can access the
UPS website or the
USPS website and check the status of your order. Should you have any
additional questions concerning the status of your order, please feel free
to contact us at 610-562-5678.
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Out-of-Stock Items
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While we make every effort to ship every item,
occasionally we are out of certain items. If an item is not in stock
we will e-mail you with the approximate availability date. You will
then have the option of receiving shipment on this date or removing the
item from your order. If we make a partial shipment of your order
you will only be charged for the items which we actually shipped to you.
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International Orders
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We are sorry, but at this time we cannot accept
international orders on-line. If you are from outside the continental
United States and you would like to place an order, please call us at
610-562-5678 or e-mail
minnichsbirds@comcast.net
and we will give you the shipping costs by phone or e-mail.
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Contacting Us
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We are available to answer any questions
concerning your order, site navigation, or any other questions via phone
at 610-562-5678. We do not have regular hours, so it is a good
possibility that you will need to leave a message, but we will get back to
you as soon as we are able. Please limit calling to between 10 am and
10 pm as this is also our home and my girls have school and my husband needs
to get up for work. You may e-mail us 24 hours a day at
minnichsbirds@comcast.net;
or by sending us a note to: Minnich's Birds 'n More, 431 Hill Drive,
Hamburg, PA 19526.
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